
Frequently Asked Questions
We believe that true luxury comes from attention to detail and craftsmanship. That's why we collaborate with select European studios and manufacturers who deliver only the highest quality.
Each product is carefully crafted—often handmade, using natural or vegan materials—and packaged directly from our partners' workshops. This ensures quality, exactly as intended.
Our collection is carefully crafted in European workshops using high-quality, sustainable materials. Each product is inspected for quality before shipping.
International Delivery
Most European orders arrive within 3–7 business days, depending on the product.
The estimated delivery time for each item is clearly displayed on the product page.
We pack every order with exceptional care to guarantee a flawless delivery.
Please see our shipping policy for full details.
Yes, as soon as your order has been shipped you will automatically receive a track & trace email.
1. Register your return
Register your return here On.
Enter your order number and email address to initiate the return.
2. Receive return instructions
After registering, you will automatically receive the correct return address and shipping instructions by email.
3. Pack and ship
Please repack the item in its original packaging and use a traceable shipping method once you receive the return address.
4. Confirmation and refund
After receiving your return, you will receive the purchase amount within 14 days via the same payment method.
Important: Never send your return to the shipping address on the packaging.
Please read our full returns policy for all terms and conditions.
Yes, we carefully select our products and only work with suppliers who meet European quality standards.
You can pay safely with:
- iDEAL
- PayPal
- Credit card
- Other common methods
Our customer service can be reached via the contact form on the website or by email at support@onlywoman.nl .
We usually respond within 24 hours on business days.